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Help> FAQ (Frequently Asked Questions)Help on Feedback | Fees and Billing

Registration
  1. What does using this auction cost and how do I qualify?
  2. I've registered but I haven't received a confirmation e-mail?
  3. My free e-mail address is not allowed. Why?
  4. Can I change my username (alias)?
  5. Why doesn't my password work?
  6. What if I forget my Phonecards Auctions password?
  7. Can I change my e-mail address or my home address?
General questions
  1. Are there fees for selling cards or for bidding on them?
  2. I cannot access some parts of the site because I got a message saying "Access Denied".
  3. Who determines the minimum or starting bid?
  4. What is the Bid Increment?
  5. What is Reserve Price?
  6. Why in Bid History there is "A Bidder" instead than a real username?
  7. When do an auction close?
  8. What happens if Reserve Price has not been reached?
  9. Where can I monitor all my auction activity?
  10. I have deleted the confirmation email of an ended auction, what can I do?
  11. I cannot find some old auctions in my closed auctions section. Why?
For Buyers
  1. How do I bid?
  2. What are Proxy or MaxBids?
  3. Can I raise my MaxBid while I'm the highest bidder?
  4. What if I bid and the screen saying that it is under the minimum bid?
  5. Why did my bid jump up so high?
  6. I've made a bid on a item, but it has not appeared in the listing.
  7. Can I keep my bid secret and avoid that my username appears in Bid History?
  8. How do I find out more about a posted item?
  9. How do I know I'm getting a good deal?
  10. Can I cancel my bid?
  11. I've been outbid! What should I do?
  12. How do I know I won?
  13. I won the auction. What do I do next?
  14. Is there an easy and safe way to pay a seller?
For Sellers
  1. How do I Post an item for sale?
  2. Why are some listings bold highlighted and others are in the featured auctions section?
  3. Can I edit or delete my auction after it starts?
  4. Can I delete bids from my auctions?
  5. How can I know the real username of a bidder when only "A Bidder" is displayed?
  6. My auction closed with a winner. What do I do next?
  7. My auction closed without a winner. Can I resubmit an auction?
  8. What if a bidder backs out?
  9. Can I ask a refund for my final fees if a high bidder didn't pay me?
  10. Can I ban an unwanted bidder from my auctions?
  11. How can I be paid by my winning bidder?
Feedback

Billing
  1. When I view my account status I see negative and positive numbers. Why?
  2. When should I wait for an invoice?
  3. How do I pay Phonecards Auctions?
  4. I sent a credit card billing request, but it doesn't appear in my account, why?
  5. Help! I cannot post or bid anymore, what's happening?
  6. What type of credit cards does Phonecards Auctions accept?
  7. How do I place or update my credit card on file?
  8. How do I take my credit card off file?
  9. Why the amount credited on my account is slight different from the amount billed on my credit card?
  10. Can I withdraw funds from my account?

What does using this auction cost and how do I qualify?

This auction is FREE both for posting items and for bidding on them, but we do require that all sellers and buyers be registered. This enables our software to keep track of items for sale and who bids on what. It protects both us as auction providers and you as buyer and/or seller. Registration is simple and painless. Merely click on New Registration on the menu on top of any auction page.

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I've registered but I haven't received a confirmation e-mail?

Several reasons are possible. You might have entered a invalid e-mail, your ISP might be slow or at its peak time, or our server might be still processing your information. Please be patient, if no confirmation e-mail is received in 24 hours, please contact us.

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My free e-mail address is not allowed. Why?

Anonymous e-mail services, which are typically web-based and free to use, allow customers to sign up and use e-mail services without providing verifiable personal information. Examples of services classified as anonymous e-mail providers are HotmailTM, Yahoo!TM Mail and MailExciteTM. A very small number of people use the anonymity of such services as a front to abuse web-based services. (In contrast, non-anonymous e-mail services are generally provided by ISPs like AOLTM, MSNTM and NetcomTM. These e-mail services require a more formal registration process which provides more accountability).
To limit the possibility of fake registrations or multiple registrations from the same user, anonymous e-mail addresses are not allowed on Phonecards Auctions. Please register with your real e-mail address offered by your Internet Service Provider, or, if you really need a web based e-mail address, please contact
Customer Support for identity verification.

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Can I change my username (alias)?

No, you cannot change your username in Phonecards Auctions. To protect all Phonecards Auctions participants from fraud, buyers and sellers are prevented from registering for multiple accounts. Sellers and buyers are not permitted to register with the same username, e-mail address or IP number twice.
Only if you have a valid reason for needing an username change, please contact
Customer Support and request for the deletion of your old account, then you'll be authorize to create a new one. Please note that this process will be accepted only if your feedbacks are all positive and you haven't any running auction; and be informed that everything related to your past activity, such as My Phonecards Auctions page, Just Me page, and feedbacks will be deleted.

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Why doesn't my password work?

You might have mistakenly entered your password wrong or you might have your Caps Lock on (Capital Letters). Our system uses a case-sensitive password system.

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What if I forget my Phonecards Auctions password?

If you are having trouble with your password or have forgotten it, retrieve your password here. On this form, you'll need to enter your exact e-mail address which you used to register. After we confirm this information, you'll receive your password by e-mail.

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Can I change my e-mail address or my home address?

You need a valid email address to participate in Phonecards Auctions. If your email address has changed since you first registered, it's important that you update it: otherwise, you will not receive email confirmation messages for auctions whether you are bidding or selling. Any change will affect new auctions posted but not the running ones.

You can change your e-mail address or your home address here. Please remember that giving us false information when registering, such as a false name or fraudulent contact information will get your account suspended or terminated.

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Are there fees for selling cards or for bidding on them?

There are no fees neither for placing bids nor for auction listing; but fees are due if you like to use our optional premium services, and a small percentage is charged only if you sell your item. No fees are charged to the buyer. Click here for more information.

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I cannot access some parts of the site because I got a message saying "Access Denied".

Norton Internet Security and Norton Personal Firewall block the sending of referrer information by default. This information is needed by Phonecards Auctions. If you want to allow referrer information to pass to a particular Web page, you must create a rule for it. You can see the instructions supplied by the Symantec support site following the appropriate link for the version you have:

Norton Internet Security or Norton Personal Firewall 2002 and earlier
Norton Internet Security or Norton Personal Firewall 2003 or 2004

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Who determines the minimum or starting bid?

The seller (the person who posted the item) decides what he or she wants the bidding to begin at. Usually this is (and should be) just below the lowest price acceptable for the item. If you bid, the system will ask you to bid the starting price if no other bids have been already placed. Sellers are encouraged to start items at a reasonable amount and not absurdly high. Buyers like the auction process because it allows bargain shopping. If an item is priced right, people recognize the bargain and bid on it.

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What is the Bid Increment?

The Bid Increment ($0.25 is the default increment) raises the bidding each time by that minimum amount (you can always bump it up even higher or enter a Proxy Bid, in which case the system will bid either the bid increment or enough of your stated amount to make you the leading bidder. The purpose of the bid increment is to keep someone from outbidding you by some silly amount like $.01. It protects you and assures the seller of getting a decent return if the item is hotly contested.

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What is Reserve Price?

The reserve price is the lowest price the seller is willing to accept for the auction item.
When posting an auction, a seller sets a starting price. This amount is usually low, allowing the seller to attract bidders who then drive up the price naturally, by placing bids.

Sometimes (and our system supports this) a seller enters a Reserve Price. This price is usually higher than the starting price. If the reserve price is not met by the close of the auction, the item will not be sold. Neither the bidder nor the seller will be under obligation to complete the sale, but both of them will receive an e-mail at the end of the auction, advising that the reserve price has not been reached, and suggesting to contact each other to discuss a deal if they like.

A seller usually specifies a reserve price if he/she is unsure of the real value of an item and wants to reserve the right to not sell if the market value is less than expected. For example, his rare item sells for $100. He or she decides to place a starting bid of $1 on the item but they want to get at least $80 for it. So a reserve price of $80 is entered into the system. In such a case--even if you are the high bidder at, say, $60--you will not win the item unless you go over $80.
Auctions with a reserve price not yet reached are marked with

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Why in Bid History there is "A Bidder" instead than a real username?

When bidding on an item, the bidder can check an option that avoids that his username is visible to the public. There are several reasons for choosing this option, the most common are because an user would bid against one of his friends, but he's afraid to offence him; or simply because he prefer that other users (or his wife! ;-)) don't know how much he's spending for an item. However, the seller has the opportunity to view the real username of his bidders, both during and at the end of the auction.

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When do an auction close?

Auctions close exactly at the closing time, and any bid placed before the auction ends, even in the last second, is "legal" on Phonecards Auctions. Some bidders, who are used to the more traditional auctions where the gavel only falls when there are no more bids, feel annoyed and frustrated by this type of bidding, because a common practice of experienced bidders is to wait until the last few minutes or seconds of an auction and then place a bid hoping to outbid the current high bidder.
We encourage all members to use the proxy bidding system that is in place to bid the absolute maximum they are willing to pay for an item right from the start and let the proxy bidding system work for them. By placing a proxy bid at your maximum limit, someone else can outbid you only if they are willing to spend more for the item than you are. If someone places a last-second bid that isn't high enough, they almost never have enough time to get back in and place a winning bid before the auction ends.

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What happens if Reserve Price has not been reached?

At the completion of a Reserve Price Auction, if the reserve price has not been met, neither the high bidder nor the seller are obligated to complete the transaction.

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Where can I monitor all my auction activity?

Use "My Phonecards Auctions Page" to keep track of all your auction activity in one place. Follow auctions that interest you, and track your auction bidding and selling activity by creating your personal "My Phonecards Auctions Page", clicking on the link at the bottom of any auctions page.

"My Phonecards Auctions Page" lets you monitor in a single page:

  • My Favorites: View new, current, and closing items for up to four categories of your choice.
  • My Feedback: Displaying your rating and recent feedback comments.
  • Selling: Monitor the auction(s) you are selling.
  • Buying: Monitor the auction(s) on which you are bidding.
  • Tracking: Monitor the auction(s) which you are just watching.
  • Account: Displaying your recent transactions if any and your actual balance.
  • My Closed Auctions - Leave Feedback: View your recent closed auctions with bidding history, and allows you to repost them if you were the seller; from here, you can leave the feedback if you completed the transaction.
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    I have deleted the confirmation email of an ended auction, what can I do?

    After ending, all auctions which you partecipated to, either as a seller, or as a bidder, are saved in your Closed Auctions section. There you can see the original description, the bid history, and, if you were the seller, the email addresses of your bidders. You can also repost your auction if it has been unsuccessful.

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    I cannot find some old auctions in my closed auctions section. Why?

    Closed auctions are saved for a period of 45 days. We assume that after this period the related transaction has been completed, so all records are automately deleted. Please note that there is no way to restore any data after this period.

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    How do I bid?

    Click on the name of items you'd like more information about. If you wish to place a bid, enter your bid in the box below the item, then just click on the "place bid" button nearby. We suggest that a good strategy for items you really want is to place the highest bid you are willing to pay. Otherwise, someone may beat you out. This system accepts proxy or maxbid bids (see Proxy Bids below). Should someone outbid you, the system sends you an e-mail notification with a link back here to the item. Click on the link right in your e-mail message and you will be returned to the directly to the item. You can then decide whether you want to raise your bid.

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    What are Proxy or MaxBids?

    There are several systems of "proxy" bids; i.e. the system bidding for you automatically. The system in the Phonecards Auctions software is called "MaxBid." Think of 'Max' as someone who stays and watches the auction 24 hours a day while you're off doing more interesting stuff. You activate 'Max' by entering the highest amount you are willing to pay for an item into the "place bid" box. The system will then bid for you, bidding only enough to make you the high bidder. If someone tops that bid, good old 'Max' places another bid for you and so on up to the maximum amount you've specified. Under no circumstances will 'Max' ever bid MORE than you said. But the system will send you e-mail about an outbid and you can give 'Max' a few more bucks to play with, if you like. Just enter another bid amount.

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    Can I raise my MaxBid while I'm the highest bidder?

    Yes, our system supports bid raising. Just go to the bid section and enter a higher value than your previous MaxBid. The system will recognize you as the highest bidder and will raise your MaxBid accordingly. In Bid History, a new bid from you will appear, showing the same value of your previous bid.

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    What if I bid and the screen saying that it is under the minimum bid?

    This means that your bid is below the minimum price the seller is asking for. Just place a bid higher than his starting minimum price.

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    Why did my bid jump up so high?

    If you are the only bidder:
    You are bidding in a Reserve Price Auction. A reserve price is the lowest price a seller is willing to sell the item for. It should be higher than the minimum bid price and is usually kept secret from buyers. If your maximum bid is equal to or higher than the seller's reserve, your bid is raised to meet it. For example, let's say the minimum bid amount is $15 and the seller's reserve is $50. If you place a maximum bid of $75, your bid will jump to $50 and the words "reserve met" will appear on your item's page.

    Sellers use reserve prices to stimulate interest in their items. By starting the bidding lower and adding a reserve price, the item will generally receive more bids. Please note that if you bid on a Reserve Price Auction and your bid does not meet the reserve, you have no obligation to purchase the item from the seller.

    If there is at least one other bidder:
    There are two possibilities:

    1. You are bidding on a Reserve Price Auction and your maximum bid either met or exceeded the seller's reserve amount. See the paragraph above.
    2. Another bidder placed a higher maximum bid. When this happens, your bid will increase because Phonecards Auctions bids on your behalf up to your maximum bid.

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    I've made a bid on a item, but it has not appeared in the listing.

    The reason could be that your web browser might have cached that page. Which means that it has the page in a cache directory on your computer. Simply click the reload button for your browser.

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    Can I keep my bid secret and avoid that my username appears in Bid History?

    Yes, just check the appropriate box when you are bidding. Instead than your username, a generic "A Bidder" will be displayed. However, the seller has the possibility to view your real username at any moment, both during the auction and after its ending.

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    How do I find out more about a posted item?

    If you have any questions about an item, by all means contact the seller and ask him or her (not us!). Just click on Ask seller a question, a link that is included on every item's page. Fill the form, asking about condition of the item, payment and shipment terms, or anything else not already spelled out in the item's description, then send it. The seller will receive your questions by e-mail and will contact you.

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    How do I know I'm getting a good deal?

    When buying something from someone--whether on the internet, in any kind of auction, or anywhere else--your best protection to be an informed buyer. In Latin: Caveat Emptor! The age-old warning of Buyer Beware! As you know, many fake phonecards exist in collector's market. We at Phonecards Auctions discourage the selling of this kind of cards unless specified in description that they could not be real; but at the same time we haven't any kind of control on items offered so we cannot assume any responsability. We do police this auction and make our best effort to keep it clean and pleasant, but we can give no blanket guarantee. You might read our Terms & Conditions page for more info on this. However, we also go to great lengths here to make sure you have plenty of great stuff at bargain prices to bid on.

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    Can I cancel my bid?

    You can retract a bid you've made in an auction only under exceptional circumstances. For example:

    It's acceptable to retract a bid if...

  • You accidentally enter a wrong bid amount. For instance, you bid $50.0 instead of $5.00.
  • The item description of something you're bidding on has changed - a lot !
  • You cannot authenticate the seller's identity or you discover that the phonecard offered is fake.
  • It's NOT acceptable to retract a bid if...

  • You change your mind about the item.
  • You decide you can't really afford it.
  • You bid a little higher than you promised yourself if you'd go.
  • Please do not abuse this system, or use this interface for anything which might violate the rules of auction participation. When you retract a bid, your IP number is logged and a message is sent to the site administrator as notification of the removal of your bids on auction item; then your bids could be reinstated if the reason for removal is unacceptable to the Terms and Conditions of auction usage.

    Go here to retract a bid

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    I've been outbid! What should I do?

    Phonecards Auctions notifies you via email when you have been outbid. Do you still want the item? Are you willing to pay more for it? Then you'll need to bid again.
    In your outbid notification email, click on the link to the auction or cut and paste the url into your browser. This will take you to the auction. Enter a bid higher than the current high bid.
    You may also view all the auctions you are bidding on by entering the "My Phonecards Auctions Page".

    In certain cases, you may be outbid but later reinstated as the high bidder on an auction. This may occur if the highest bidder cancels the current bid, and makes you the current high bidder. In the event that you are once again outbid, you will again be notified.
    Please remember that you are responsible for any bids you have placed until the close of the auction. Even if you are outbid on an auction, there is a small chance that your bid could be reinstated.

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    How do I know I won?

    The system automatically sends the buyer (highest bidder) and seller of the item e-mail when the auction ends. The buyer and seller then are responsible for making their own arrangements to conclude the deal by payment and shipment. This auction merely offers a venue for buying and selling. We will not, nor cannot, be held responsible in any way for any lack of performance by any and all parties. We simply provide a place that allows people to buy and sell. HOWEVER, do let us know of any problems. We can and will banish anyone who abuses our auction.

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    I won the auction. What do I do next?

    Congratulations! You won the auction. What should you do next?

  • The seller will contact you by email: The seller is obligated to contact the auction winner as soon as possible after the close of auction. If the seller does not contact you in a timely way, you should try to get in touch.
  • Payment and shipping options are determined by the seller: Please follow the seller's instructions to complete the transaction. If the seller requests that you pay before the item is shipped, please complete your payment in order to receive your item. Be cautious if a seller requests cash or asks for the payment to be sent to a Post Office box. Remember: as a buyer, you have the right to ask for additional information from the seller.
  • When you receive your auction item, remember to leave your feedback comments on the seller. Feedback can be a helpful source of information for you and other Phonecards Auctions users. Read more on feedback system
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    Is there an easy and safe way to pay a seller?

    Phonecards Auctions supplies a cool utility, named PA Money Transfer, to istantly move some money from your account to another. You can use this service to pay sellers if they don't accept credit cards payments, or if you feel unsure with cash sent by mail. To be allowed to use this service, you need to have an account opened with a positive balance, or to have a valid credit card stored on file. Please note that a 5% fee, calculated on total amount moved, is due for sending money, while the service is free for the receiver. Before sending any amount, please be sure that the receiver has agreed with a transfer to his account and that he is aware that any amount cannot be withdrawn but only used for paying Phonecards Auction fees or to buy cards at The Phonecard Shop.
    Click here to log into PA Money Transfer.

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    How do I Post an item for sale?
    Posting your items for sale here at this auction is both free and easy. Simply register if you have not already (by clicking New Registration on the menu at the top of any auction page). Our system automatically mails your password within usually a few seconds (no need to disconnect while you wait). Once you have the password, you might want to copy it from your e-mail and go to Change Registration to replace our rather obtuse collection of letters and numbers with something you might more easily remember.

    Again, we charge currently nothing to buy or sell items. We only charge a small fee for some premium features like bold listings, featured auctions, uploading of pictures, and the like, and a small percentage is charged at the end of the auction only if you sell your item (Read more).

    Posting items for sale is accomplished by clicking on Post New Item in the menu at the top of any auction screen. Fill in the form that pops up with a short descriptive title (make it snazzy to get people's attention). Next, select the category the item should be in (if you don't see an appropriate category on the drop down list, please e-mail us (see address below) and ask for that category to be added. Be a little patient, please--we get LOTS of e-mail.

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    Why are some listings bold highlighted and others are in the featured auctions section?

    These are add-on features that can also be added to your listing for a certain fee. It is well worth the extra cost to increase your items exposure and to get more people looking at your listing. These features can be added at the time you place you item up for bid.
    See all optional features.

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    Can I edit or delete my auction after it starts?

    Once your auction starts, you can append additional information, but you may not edit the title or description. Sellers may not update their reserve prices once the auction has begun.

    When you edit an existing auction you may:

  • Add more information about the item in the description.
  • Change the URL of your picture.
  • Sellers have the ability to cancel their auctions if there are no bidders. If a bid has already been placed, you will not be able to cancel or close the auction before the auction end time.

    To edit or cancel an auction, simply go to the bottom of your auction page, enter your username and password in the appropriate boxes, and click on "Modify Auction".
    Please note that if you cancel an auction, all edventual fees related to paid services such as Bold, Gallery, etc., should be considered lost and you cannot ask for a refund.

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    Can I delete bids from my auctions?

    Under these exceptional circumstances, as a seller you may delete the last bid received:

  • Overall negative feedback rating or an abundance of recent negative feedbacks in the user's record
  • Bad experiences with that user in the past
  • Warnings from other users
  • You are allowed to delete only the last bid and only with a valid reason that you have to specify. A message is sent both to the bidder and to the site administrator as notification of the removal of the last bid. However, the bid may be reinstated by the administrator if the reason for removal is unacceptable to the Terms and Conditions of auction usage.

    To delete the last bid, simply go to the bottom of your auction page, enter your username and password in the appropriate boxes, and click on "Modify Auction".

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    How can I know the real username of a bidder when only "A Bidder" is displayed?

    Assuming you are the seller, it's very simple: just go to the bottom of your auction page, enter your username and password in the appropriate boxes, and click on "Modify Auction". You'll see the Bid History with all real usernames. Moreover, in your "My Phonecards Auctions Page", the real username of your actual high bidders is displayed in your "Selling" section. There is no way to see the real usernames of anonymous bidders if you are not the seller.

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    My auction closed with a winner. What do I do next?

    Congratulations! You have a winner. What should you do next?

    1. Send the winner an email. The buyer and seller are responsible for contacting each other to arrange payment and shipping of the item sold. In your email, you can include the following information:
    2. Winning bid price
    3. Shipping costs
    4. Your address so your winner can send you a check if you accept payment by checks
    5. Information on your payment and shipping policy
    6. Ask the winner to respond to your email with a shipping address

    7. Wait for payment to be received: If a winner is paying by check, you may need to wait a couple of days to receive the check.
    8. Wait for payment to clear: If you receive a check, we recommend you deposit the check and wait for it to clear before you send the item.
    9. Ship the item.
    10. Send the winner an email informing the winner that the item has been shipped. Be sure to include an estimated time of arrival.
    11. Leave a feedback comment on the winner. Feedback can be a helpful source of information for you and other Phonecards Auctions users. Read more on feedback system

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    My auction closed without a winner. Can I resubmit an auction?

    At the close of auction, if you have not received any bids, or if your reserve price has not been met, you may resubmit your auction. When you resubmit an auction, it will be subject to optional services fees, such as for featured listing or photo gallery.

    To resubmit your auction:

  • Click on "Closed Auctions" at the bottom of any auctions page.
  • Log into your Closed Auctions section.
  • Select the auction you want to repost.
  • At the bottom of the auction page, click on "Repost".
  • On the next page, edit or add any information you want to include when you resubmit your auction. Then continue as for usual posting.
  • When you resubmit, consider making changes to your original listing. Evaluate the following:

  • Was your starting price too high?
  • Did you include a photo of the item?
  • Did you provide a detailed description of the item?
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    What if a bidder backs out?

    After the end of an auction we no longer take part in the transaction between the buyer and the seller. However, as part of our continued efforts to improve the Phonecards Auctions community, we do what we can to discourage winning bidders from failing to complete transactions. Bidders should be aware that placing bids and failing to complete the resulting transactions could result in the suspension or termination of their account.

    If sellers encounter non-paying bidders, they should complete this process:

    1. Within 3 days of the auction close date, contact the bidder to arrange payment.
    2. After 7 days of the auction close date, contact again the bidder if no answer has been received to the first e-mail.
    3. If after 10 days from the auction close date, you haven't received any answer from the buyer yet, contact Phonecards Auctions administration forwarding the confirmation emails that you received both when you posted the auction and when it finished, and the other emails between you and the buyer concerning this matter. We will then send a message to the bidder trying to work things out.
    4. After 30 days from the auction close date, if things have been not sorted out, go to the Feedback Area and leave a negative comment on the buyer. Consider also to blacklist him and advise other users writing in Collectors Forum.
    5. Advise Phonecards Auctions administration, so that we'll decide if suspend or terminate the account of the buyer.

    Offer the Item(s) to a Reserve Bidder.
    If, although your efforts, you are unable to contact the winning bidder, then you may offer the item to the reserve bidder if there was more than one bidder. If there were no other bidders, we recommend that you resubmit your auction.
    The reserve bidder is the second highest bidder but is not obligated to purchase your item. To get the email address of the reserve bidder:

  • Click on "Closed Auctions" from any auction page, and then log in with your username and password.
  • Select your auction and scroll to the bottom of the auction item page. You will see the Bid History with email addresses of other bidders.
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    Can I ask a refund for my final fees if a high bidder didn't pay me?

    You can ask for a refund of your final fees only if your high bidder didn't contact you or didn't answer your emails. If, although your efforts, you have been unable to contact the winning bidder for 15 days, then you can email us forwarding your confirmation email of the closed auction and asking for the refund. We will try to email the bidder and/or to investigate about his identity: if we are not able to check the bidder identity, we'll advise you, and you'll have to place a negative feedback on him, while we'll decide if suspend or terminate his account.
    After this, a refund will be credited on your account for the final fee of your auction.

    You can ask for a refund after 15 days but not past 30 days of your auction's close:

    1. If, although your efforts, you have been unable to contact the winning bidder for 15 days after the closure of the auction;
    2. if after 15 days of your auction's close you have comunicated to Phonecards Auctions that you are unable to contact the high bidder, and you have forwarded us the confirmation email of the closed auction;
    3. if Phonecards Auctions has been unable to contact the high bidder or to check his identity;
    4. if you have placed a negative feedback to the unidentified high bidder.
    Please note that any other fees you paid for that auction, like featured listing, gallery, and so on, will not be refunded.

    You can't ask for a refund:

    1. if the contact with your high bidder has been successful, but you have not been paid, for any reason. After giving the buyer and the seller the possibility to contact each other, we no longer take part in the transaction, so all is in your hands;
    2. if over 30 days have gone since the closure of the auction;
    3. if you have not followed the right steps above.

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    Can I ban an unwanted bidder from my auctions?

    If for any reason you want to ban a user from bidding at your auctions, go here. You will find a form that will allow you to enter a bidder's username that you do not want to bid on your future auctions. You'll be able to remove him from your banned bidders list at any moment.

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    How can I be paid by my winning bidder?

    You have several ways to be paid by your winning bidder, and you should state your accepted methods in your auctions. However, we supply a cool utility named PA Money Transfer, that your customers can use to istantly move some money from their accounts to yours. This is very useful, for instance, if you cannot accept credit card payments, and your customers feel unsure about sending cash by mail. While this is a free service for the receiver, the sender has to pay a 5% fee on total amount, but this is much less than postage or other taxes, especially in despite of small amounts. However, please be aware that any amount moved in your account cannot be withdrawn but only used for paying Phonecards Auction fees, or to move it to another account, or to buy cards at The Phonecard Shop. Moreover, be advised that this kind of payment is not verified by us, so please be sure to accept payments only from people that you know and that are trustable. As specified in our Terms and Conditions, we reserve the right to cancel any transaction already made if a legitimate doubt exists that sender's account or credit card could be not regular or if we are unable to get the correspondent refund by the sender. This payment is accepted at your own risk and we are never responsible for any damages caused or alleged to be caused directly, indirectly, incidentally, or consequentially by the use of our PA Money Transfer utility.

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    When I view my account status I see negative and positive numbers. Why?

    Your account status is a running list of all your account activity. Account activity falls into one of two categories debits or credits.

    A debit on your account represents the money you owe Phonecards Auctions such as Premium Services Fees or Final Value Fees. Debits are listed on your account status and your monthly invoice as negative numbers.

    A credit on your account status represents your payments or fee reversals. These credits in your favor are listed on your account status and your monthly invoice as positive numbers.

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    When should I wait for an invoice?

    Invoicing occurs on the first day of each month and includes the previous month's account activity. An e-mail invoice is sent to you at that time.
    You are responsible to pay any amount due, whether or not you receive the email invoice. You may check your account status at any time.
    You are also responsible for paying on time. Payments are due on the last day of the month. Late fees will apply, and your account may be suspended for non-payment.

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    How do I pay Phonecards Auctions?

    You have many different options credit card, money order or cash.

    Credit Card: There are two ways to pay by credit card. You can place your credit card on file for automatic monthly billing or use the online one-time credit card page.

    1. Automatic Credit Card Monthly Billing: The fastest and easiest way to make a payment is by placing a credit card on file for automatic monthly billing. Remember: Your card will not be charged if you do not owe Phonecards Auctions payment. Phonecards Auctions will automatically charge the card each month for your prior month's activity (this monthly charge date will vary, but it is usually within the first week of the month). Should you wish to place or update your credit card on file for automatic monthly billing click here.
    2. One-Time Credit Card Payment: The online one-time credit card payment option is a quick and convenient way to make payments on your Phonecards Auctions account throughout the month if you do not want to place a credit card on file. Click here to make a one-time credit card payment.

    Money Order or Cash: Simply print a payment coupon and include it along with your money order or cash. The payment coupon will include your Phonecards Auctions user ID, email address, payment due amount, and appropriate Phonecards Auctions mailing address. Click here to print a payment coupon.

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    I sent a credit card billing request, but it doesn't appear in my account, why?

    While placing a credit card on file automately ensures you immediate unlimited credit, one-time credit card payment request is received by e-mail and needs to be processed manually. Thus, after your request, some days could pass before the amount is credited in your account.

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    Help! I cannot post or bid anymore, what's happening?

    If your account balance reaches a debit of $-20.00, or if it has been negative for over a month, your account is blocked until payment is received, or a credit card is placed on file for regular monthly payment. Storing a credit card on file will prevent automatic blocking even if you owe more than $20.00.
    If you anticipate your monthly activity to exceed $20.00 and you wish not to place a credit card on file, it is recommended that you pre-pay your account accordingly to ensure uninterrupted service.

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    What type of credit cards does Phonecards Auctions accept?

    We actually accept Visa, MasterCard, and CartaSi.

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    How do I place or update my credit card on file?

    It is easy and safe to place or update your credit card information on file. Simply click here and complete the necessary form through our secure server.

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    How do I take my credit card off file?

    At any moment, you are free to delete your credit card information on file. Simply click here and press the appropriate button.

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    Why the amount credited on my account is slight different from the amount billed on my credit card?

    As Phonecards Auctions is based in Europe, all credit card transactions are made in Euros, the European currency. Due to the convertion from US$, little differences may occur, accordingly to daily rates.

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    Can I withdraw funds from my account?

    Actually any amount cannot be withrawn from your account. Funds can be used to pay Phonecards Auctions fees or to buy cards at The Phonecard Shop. You can also transfer your money to another user's account. Click here to log into PA Money Transfer.

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    For any other questions you might have, please feel free to e-mail our auction administrator (see address below).


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